[ Walton Group’s Executive Directors Eva Rezwana, Amdadul Hoque Sarker, S.M. Zahid Hasan and Md. Rayhan, International Business Unit President Edward Kim and Deputy Executive Director Shahjada Salim are being present at the declaration program of 4-year guarantee for TV panels. ]
NBS Report –
Walton, the country's leading brand of electronic products, has extended its replacement guarantee for LED television panels from two years to four years. Walton authorities said, they made the declaration after being hundred percent confident of the quality of their products and customers satisfaction.
The new replacement facilities would be applicable from March 2 of the current year. Customers who will buy a Walton brand LED or Smart TV from 32-inch and above sizes will get free replacement of the panel of the device if any problem found on panel within four years of purchase.
The official announcement of the guarantee was given on Sunday (March 3, 2019) at a declaration program at the conference hall of Walton Corporate Office in city’s Bashundhara R/A.
Walton Group’s Executive Directors Eva Rezwana, Amdadul Hoque Sarker, S.M. Zahid Hasan and Md. Rayhan, International Business Unit (IBU) President Edward Kim, Deputy Executive Directors Shahjada Salim and Firoj Alam were among others present.
Walton authorities said along with 4-year panel guarantee, customers will enjoy six-month replacement warranty and five-year free after sales service.
In addition, Walton authorities informed that they have installed latest state-of-the-art technology and machineries in their Gazipur factory with huge investment to ensure highest quality of their products. The Bangladeshi manufacturer also established country's largest television research and development department with highly qualified engineers who are working on the advancement of Walton televisions for which they declared four years guarantee for panels.
Maruf Hasan, Product Manager of Walton Television, said, the 4-year panel guarantee would be applicable for 32-inch to 55-inch smart and non-smart LED televisions. Meanwhile, customers would get regular 2-year panel guarantee for 20-inch to 28-inch LED televisions. He, however, was hopeful of providing 4-year panel guarantee for all models of Walton television soon.
Currently, Walton has 16 different models of LED televisions of 32, 29, 43, 49 and 55 inches which would cost 17,500 BDT to 59,900 BDT. In addition, the local brand has 9 models of smart televisions from 32 to 55-inch which are available at the price range of 22,900 BDT to 69,900 BDT.
Eva Rezwana, Executive Director and Chief Coordinator of Walton Marketing, said: Walton has already secured the confidence and trust of customers and become country’s top brand by providing world-class, high quality televisions at affordable prices. According to her, the new initiative of 4-year panel guarantee will boost the trust of consumers.
Meanwhile, Mostafa Nahid Hossain, Chief Executive Officer of Walton Television, informed: panel is the most important part of LED television as 60 percent of the total production cost of a TV set goes on it. So, if the panel of a TV set gets damage, customer has to bear huge loss. Low quality panels are being used in various models of televisions imported by little or unknown brands. Customers are being cheated when they buy those cheap products.
He, however, said, high quality panels are being used in Walton televisions. Walton is manufacturing HADS (Higher Advanced Dynamic Switching) and IPS (In Plan Switching) panels in ISO class seven dust free clean room, which ensure the quality and durability of the panels. As a result, viewers get high viewing angle and high contrast pictures. Moreover, the Walton TVs are huge power efficient.
Walton television has been recognized and achieved certification by the Bureau of Indian Standards (BIS) and Testing Certificate from Standard Organization of Nigeria Product Conformity Assessment Program (SONCAP). The international standard ‘Made in Bangladesh’ Walton televisions are being exported to different countries in the world. Walton is providing fast and best after sales services through ISO certified service management system all over the country.